Domestic - Commercial - Industrial - Agricultural

Privacy Policy

At Oxbow Electrical Ltd, we take your privacy seriously and are committed to complying with the General Data Protection Regulation (GDPR). This privacy policy outlines how we collect, use, protect, and share your personal data, as well as your rights regarding that data.

By using our website or services, you consent to the practices described in this policy. We recommend reading this policy in full to understand how we process and protect your personal data.

1. Data Controller Details

Oxbow Electrical Ltd
The Old Bell, Main Road, Marlesford, Woodbridge, Suffolk IP13 0AY
Email: info@oxbowelectrical.co.uk
Phone: 07557 516285
Company Registration Number: 15370051
VAT Number: 471156694

We are the "data controller" of your personal data, meaning that we determine how your personal data is collected and used.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, title, job title.
Contact Data: Email address, phone number, postal address.
Transaction Data: Payment details, billing address, and other information necessary for processing payments or providing services.
Technical Data: IP address, browser type, operating system, device type, browsing activity, cookies, and other similar technologies.
Usage Data: How you use our website, services, and products.
Marketing and Communication Data: Preferences for receiving marketing communications from us.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

To provide our services: We use your personal data to respond to inquiries, provide quotes, and deliver our electrical services.
To process transactions: We use payment and transaction data to process your payments, provide invoices, and deliver services.
To improve our website and services: We use technical and usage data to improve our website's functionality and user experience.
To send marketing communications: If you have opted in, we may use your marketing data to send you newsletters, promotions, or other information about our services.
Legal compliance and record-keeping: We may use your data to comply with legal obligations and maintain records of transactions and interactions.

4. Legal Basis for Processing

Under the GDPR, we can only process your personal data if we have a lawful basis for doing so. The legal bases we rely on are:

Contractual necessity: When processing your data is necessary for the performance of a contract (e.g., providing services, processing payments).
Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services or marketing (provided this interest does not override your rights and freedoms).
Consent: When you have given us explicit consent to process your personal data, such as subscribing to marketing communications.
Legal obligation: When processing is necessary for us to comply with legal obligations, such as record-keeping requirements.

5. How We Share Your Personal Data

We do not sell, rent, or trade your personal data. However, we may share your personal data with trusted third parties under the following circumstances:

Service providers: Third-party companies that assist us in providing services (e.g., payment processors, IT services).
Legal compliance: We may disclose your personal data when required to do so by law or in response to valid legal requests.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.

We ensure that any third parties we share your data with are GDPR-compliant and have appropriate safeguards in place to protect your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and analyze site usage. These technologies help us personalize your experience, remember your preferences, and gather analytics about our website’s performance.

You can control the use of cookies through your browser settings. However, disabling certain cookies may impact your ability to use some features of our website.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. The retention period depends on the type of data and the purpose for which it was collected. For example:

Transaction and service data will be kept for as long as needed for accounting or legal purposes.
Marketing data will be retained until you withdraw your consent or opt-out of receiving communications.

8. Your Data Protection Rights

Under the GDPR, you have several rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your data under certain circumstances.
Right to Data Portability: You can request that we transfer your personal data to another data controller in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data in certain situations, particularly when we rely on legitimate interests as the legal basis.
Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below. We aim to respond to all requests within 30 days.

9. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

10. International Transfers

We do not transfer your personal data outside of the European Economic Area (EEA). If we ever need to transfer data internationally, we will ensure that appropriate safeguards are in place to protect your personal data.

11. Your Right to File a Complaint

If you believe that we are not handling your personal data in accordance with the GDPR, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO).

12. Third-Party Websites

Our website may contain links to third-party websites. These third-party websites are governed by their own privacy policies. We encourage you to read their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the date at the top of the page will be revised. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this privacy policy, or how we handle your personal data, please contact us at:

Oxbow Electrical Ltd
The Old Bell, Main Road, Marlesford, Woodbridge, Suffolk IP13 0AY
Email: info@oxbowelectrical.co.uk
Phone: 07557 516285

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